Collection Process Resumes

As we all attempt to return to some level of normal during these difficult times, so must the Parkersburg Utility Board in its collection process for services rendered. The Parkersburg Utility Board has determined it is in the best interest of the utility to resume service terminations for nonpayment, effective with termination notices issued in July. This action is taken in accordance with West Virginia Public Service Commission’s General Order 262.5 authorizing the resumption of terminations. Customers that have been financially impacted by the Coronavirus and are in need of assistance in paying their past due balance should contact the Customer Service office at 304-424-8550 to make arrangements for the payment of any past due balances prior to your service being terminated. As always thank you for your trust in the Parkersburg Utility Board and its staff as we continue to provide you with safe, clean and reliable water and wastewater services.