Get in Touch

Our customer service team is ready to help with billing, service requests, and general inquiries. For emergencies — water main breaks, loss of service, or potential contamination — call us any time of day or night.

Send Us a Message

This account is monitored from 8:00 a.m. to 4:00 p.m., Monday through Friday. If you need immediate assistance, please call.

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Offices

Customer Service
1919 Garfield Avenue
Parkersburg, WV 26101
Google Map
Mailing Address
P.O. Box 1629
Parkersburg, WV 26102-1629
304 424 8550 customer.service@pubwv.com
Administration Office
125 19th Street
Parkersburg, WV 26101
Google Map
304 424 8535 info@pubwv.com

After Hours

Between 4:30 p.m. and 8 a.m. every weekday, and throughout weekends & holidays.

Water Emergencies
304 424 8532
Wastewater Emergencies
304 424 8538

Register with CodeRed

Register your contact information with the CodeRed database to be informed of all notices, service interruptions, or serious issues concerning your water and sewer. Your information is confidential and will not be distributed for any other purposes.