Terms and conditions apply to all customers connected to the Parkersburg Utility Board water and/or sewer utility systems regardless of residence outside or within the City of Parkersburg municipal boundaries. Customer agrees to comply with all Utility Board, Municipal, State and Federal policies, specifications, codes and regulations applicable to water and wastewater utility service, including but not limited to the following:

  • Use of only PUB approved pipe materials, sizes and installation specifications for new installation, repairs and replacement of service lines and plumbing.
  • All service line construction, repairs or replacement must be inspected or water service will not be provided or restored whichever is applicable.
  • No storm water or ground water connections are to be made to any sanitary sewer facility. This prohibition includes roof drains, driveway drains, foundation drains and any basement drains intended to remove ground water.
  • No cross connections between the public water supply and any other water supply is permitted.
  • Compliance with backflow requirements, fats, oils and grease regulations, wastewater pretreatment when necessary and maintenance of customer owned services pipes, valves and cleanouts.
  • An application submitted online or in person for water and/or sewer services guarantees the payment of all bills incurred for services under this contract.
  • Charges are based on a Customer Charge plus a Volume Use Charge for water and sewer utility services independently.
  • New service connections where not currently existing require a connection fee for each utility service, water and sewer.
  • Additional fees may be applicable dependent upon type of service.
    • Meter sizes greater than 5/8” or 3/4”
    • Fire protection connections fees are based on size and number
    • Damaged meters inside customer structures where the customer fails to protect the meter will incur a fee
  • Payment for services is due immediately upon issuance of monthly bill.
    • Bill becomes delinquent if not paid by the due date indicated on the bill
    • A late fee of 10% of current charges will be added to delinquent accounts
    • Unpaid bills will be scheduled for termination 10 days after account becomes delinquent
    • Terminated accounts will be charged a reconnection fee along with all applicable charges
    • Terminated accounts may be required to pay a security deposit in addition to outstanding charges
    • Field collected payments incur and administrative fee
    • Returned checks will be charged a service fee
  • Security Deposits may be required on new accounts, tenant accounts and for customers without a record of timely payments.

Have questions? We have answers.

We help our customers in any way we can. Just give us a call, and we’ll put you in touch with the appropriate Department Supervisor to get your problems solved.